REGIONAL IS OPERATIONS MANAGER - AMERICASHungry for challenges?
Join a group with innovation at its heart and contribute to the automotive revolution!
- OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience.
Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies.
With a €11.4 billion economic revenue in ****, a global network of 152 plants and 40 R&D; centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.
- Our ambition?
Provide automakers with cutting-edge equipment and solutions to develop tomorrow's clean and connected car.
- As part of the Global IS Operations team, the **Regional IS Operations Leader for AMER** is responsible to:
- Manage IS Operations service delivery within the AMER region, in coordination with Integral IS Operations Leader and Central Services Teams, ensuring operational stability, performance, and customer satisfaction.
- Act as the primary regional contact for major incident management, urgent standard change coordination, SLA/KPI tracking, and communication.
- Manage the alignment of AMER regional operations with global governance and contributes to the Build-to-Run transition for projects and evolutions.
- He/she promotes and supports the deployment of Group IS/IT policies, standards, and procedures at AMER level and drives operational excellence and continuous improvement of IT services delivered in the AMER region, identifying risks, bottlenecks,



and improvement opportunities in operational processes.
- Main activities:
- **Support and Corrective maintenance**:
- Oversee and manage major IS incidents impacting the AMER region, ensuring rapid response, escalation, and resolution.
- Act as the IS AMER escalation point for critical incidents and service disruptions.
- Maintain clear communication with stakeholders throughout incident lifecycle (major incident bridge management).
- Ensure effective IS post-incident reviews and root cause analysis follow-up.
- Provide regular reporting on IS incident metrics, SLA breaches, and corrective action plans (in coordination with IS Product Operation manager and Central Services Teams).
** Administration & Suppervision**:
- Ensure AMER project and evolution handovers are executed following the Build-to-Run framework.
- Support local testing, acceptance, and onboarding of new services into operations.
- Manage relationships with external vendors and service partners at AMER level (in coordination with IS Product Operation Manager and Central Services Teams).
- Monitor and optimize AMER IS resources to support operational efficiency (in coordination with IS Product Operation Manager and Central Services Teams).
** Standard Change Management**:
- Manage urgent standard changes within the AMER region, ensuring risk assessment, coordination,



and timely execution.
- Validate AMER operational readiness for change implementations.
- Ensure all changes follow Group IT/IS governance, approval, and documentation standards.
- Support communication and scheduling changes with affected Business.
- Track and report regional change performance, identifying areas for improvement.
Required profile and experience:
- Bachelor's or master's degree in information systems, Computer Science, or equivalent.
- ITIL V3 or 4 certification (Service Operations or Service Management) preferred.
- Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.
- At least 6-8 years of IT Operations experience, including 3 years in service delivery management.
- Proven experience managing SLAs and KPIs in a regional or global IS service context.
- Demonstrated success in coordinating Build-to-Run transitions and operational readiness.
- Fluent English
Key competencies
- Strong understanding of IT Service Management (ITSM) processes: Incident, Problem, Change, and Release Management.
- Familiarity with ERP (SAP), Integration platforms (EDI, Boomi), and Digital Solutions
- Experience with monitoring and ticketing tools (ServiceNow, EasyVista, JIRA, etc.)
- Excellent communication and escalation management skills.
- Customer-oriented and proactive in stakeholder engagement.
- Strong analytical, prioritization, and leadership skills.
- Capable of working effectively in multicultural and cross-functional environment
LI-GS1- **Date**:Dec 11, ****- **Location**:Leon, MX- **Job Requisition ID**:******

📌 Regional Is Operations Manager - Americas (León)
🏢 Opmobility
📍 León