The OpportunityJoin our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions.
You'll work at the heart of general teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration.
We'll help you grow your skills so you can go further.
With hands‐on learning, cutting‐edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.As an Amazon Connect Tech Analyst - Manager, you will play a pivotal role in consulting services for a variety of business applications, helping clients optimize operational efficiency.
You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.
As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff.
You are accountable for project success and maintaining standards, enhancing your leadership style to motivate, develop, and inspire others to deliver quality.
You will leverage team strengths and manage performance to deliver on client expectations, embracing technology and innovation to enhance delivery.In this role at PwC Acceleration Center Mexico, you will provide consulting services for a wide range of business applications within our Commercial & Service Excellence practice.
You will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support.




This position offers the opportunity to develop skills outside your comfort zone and encourage others to do the same, while articulating our purpose and values in a meaningful way.ResponsibilitiesLeading the implementation and integration of business applications to optimize client operational efficiencyAnalyzing client needs and providing tailored software solutions to meet strategic objectivesGuiding teams in the deployment and support of business applications, confirming seamless integrationUtilizing analytical reasoning and business data analytics to drive informed decision-makingManaging project delivery and resource allocation to maintain project timelines and qualityDeveloping documentation and training materials to support client understanding and application useFacilitating strategic planning sessions to align technology solutions with business goalsOverseeing technology innovation and integration efforts to enhance client service excellenceBuilding and maintaining client relationships to identify opportunities for business transformationCoaching and mentoring team members to foster professional growth and developmentWhat You Must HaveAt least a Bachelor's degreeAt least 7 years of experienceOral and written proficiency in English requiredWhat Sets You ApartPreference for a Master's or Masters of Business Administration degreeDemonstrating proficiency in business data analytics and technology integrationExcelling in strategic planning and project managementUtilizing experience in business transformation and technology implementationLeading teams in contact center technology and service excellenceManaging complex technical projects with a focus on client supportEmbracing change and innovation in data, analytics, and AI#J-*****-Ljbffr

📌 Amazon Connect Tech Analyst - Manager (Jalisco)
🏢 PwC México
📍 Jalisco