Our team in Mexico is growing; we are currently recruiting an **IT** Administrator (Bilingual - English/Spanish)**to join us in the **Mexico, Hermosillo office**.
**About the role**
- Administer and resolve Level 1 & 2 IT incidents and service requests using ITSM tools
- Provide hands-on support for hardware and software issues, including installation, configuration, and troubleshooting of laptops, printers, and peripherals
- Support collaboration tools (M365: Outlook, SharePoint, OneDrive).
- Support onboarding/offboarding processes: configure user accounts, prepare IT equipment, and ensure proper asset tracking
- Create training materials and deliver basic user training.
- Respond to IT security alerts and assist with remediation.
- Coordinate with vendors and service providers for procurement, delivery, and support of IT-related equipment and services
- Provide support for telecommunications systems, including video conferencing, phones, mobile devices, and user orientations
- Document resolution efforts, time logs, and maintain clear records of support activities.
Contribute to knowledge base
- Assist with IT infrastructure projects (network/server/storage)
- Investigate, troubleshoot, and resolve complex software problems using systematic root cause analysis
**About you**
You are a proven business partner looking for your next challenge and can offer the following skills and experience:
- Associate degree or Technical Certification in Computer Science, Information Technology, or a related field




- 3+ years of experience using a ticketing system for issue resolution
- Strong problem-solving and analytical skills.
- Strong knowledge of Windows 11 Enterprise environments
- Experience with installation and maintenance of IT hardware and peripherals
- Excellent communication skills in both English and Spanish
- Detail-oriented with strong organizational and documentation skills
- Customer-focused mindset with proven troubleshooting abilities
**Why Ausenco?
**
We support individual growth and aim to allow you to work in a way that plays to your strengths.
Beyond a competitive remuneration package we offer:
- **Career advancement -** Embark on a journey of continuous growth through technical training, mentorship initiatives, and networking opportunities
- **Work Life Balance -** Experience the best of both worlds with our hybrid work model, allowing you to balance office days with working from home; and progressive parental leave benefits to foster family needs and professional life
- **Holistic approach to wellness -** Take a proactive approach to your overall wellbeing.
Access to confidential counselling, information services and a benefits program that supports your health & wellness




- **Accessible leadership team -** Work with highly reputable industry leaders who value your contribution.
Our people don't settle for the status quo.
If you have an entrepreneurial spirit and want to help set a new standard in sustainability, we'll help you find your place.
This means working with you to develop a unique career path and skillset to match your ambition.
We're proud of the work we do, and we do it within a culture that is open, honest, and cooperative.
We have a history of attracting visionary people who embrace challenges and deliver creative solutions for every project, and your voice is an important part of the conversation.
As a integral company we embrace and encourage diversity in its fullest sense - gender identity, gender expression, sexual orientation, age, experience, nationality, colour, language, religion, location, disability, education, skills, working styles and time availability.
Our work environments are based on mutual trust and respect for the rights and opportunities of every individual.
- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, **** (AODA).
Ausenco will provide accommodations to job applicants with disabilities throughout the recruitment process.
If you require an accommodation, please notify us and we will work with you to meet your needs_
**(#LI-Hybrid)-**#LI-DP1
Join us and work a better way.

📌 It Administrator (Bilingual - English/Spanish) (Xico)
🏢 Ausenco
📍 Xico