**What you'll do**
- Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction
- Engages with other teams and end users to identify issues and determine/implement solutions
- Under mínimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
- Provide on-site technical support to end users in a corporate environment.
- Diagnose and resolve issues on Dell laptops running Windows 10 or Windows 11.
- Install, configure, and maintain software, including Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams).
- Deliver direct user support, ensuring a positive experience and efficient issue resolution.
- Perform basic inventory management and follow up on support tickets.
**Qualifications**:
**We're looking for people who have**
- English communication skills, with the ability to effectively interface across cross-functional technology teams and the business.
- 3+ in relevant workstation operations or engineering field




- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience in supporting and maintaining Dell laptops (hardware and software).
- Ability to perform basic network configuration tasks (Wi-Fi, VPN, printers).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
- Minimum B.S. degree in Computer Science, Computer Engineering or related field.
**Additional Information**:
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In ****, NIQ combined with GfK, bringing together the two industry leaders with unparalleled integral reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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📌 Support Specialist (Xico)
🏢 Nielseniq
📍 Xico