**Join our Team**:
**About this opportunity**:
**What you will do**:
- Primary Escalation POC for the Project Team related to Integration Process, during assigned shift.
- Escalation POC for all issues towards Engineering Teams.
- Integration Schedule Management.
- Secure Integration and Troubleshoot Support for Planned Sites.
- Follow up an update internal tools milestones.
- Analyze, Understand Scope to be Worked (Scope, Hardware, Software, Physical Connectivity).
- Review and Secure Execution of Implementation/Integration Plan.
- Follow up and Engage Engineering Teams for Troubleshoot.
- Monitor post integration reports or alarm reports.
- Request remote support for customer acceptance.
(Ready to Transmit Milestone - RTT)
- Assign field engineer for alarm resolution
- Reschedule sites for trouble shooting or cancellations/delays
- Hand over sites to RF or customer (RTT) once alarms are cleared and performance indicators are in range.




- Manage/resolve integration issues raised by the customer
- Scope Validation, AoS.
Submit Internal change request (CR) towards project team for Out-of-Scope Delivery (after integration complete milestone)
**The skills you bring**:
- Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Fluent English Speaking (Critical)
- Integration and configuration understanding
- Experience on Scripting, optimization, RF or similar
- Process Management.
- Service Delivery Business Understanding.
- Communication.
- Presentation.
- Data Analytics.
- Financial Acumen.
- Ericsson Portfolio.
- Stakeholder Management.
- Change and Improvement Management.
- Program/Project Finance Management.
- Project Planning.
- Workforce Management.

📌 Service Delivery Manager (Santiago de Querétaro)
🏢 Ericsson
📍 Santiago de Querétaro