Email & SMS Specialist / Associate

Join a team that puts people at the center of everything. At TLNT, we believe that recruitment is more than just filling roles — it’s about connecting humans with humans. We’re a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.

About our partner: Join a DTC performance marketing agency running paid media, lifecycle, and creative strategy for a portfolio of consumer brands — including well-known names in beauty and household. Alongside the agency, they're building an AI-powered growth operating system: a SaaS platform and network of client-facing AI agents that turn how a top-tier team actually works into software.

About the role: The Email & SMS Specialist will support lifecycle/retention strategy execution and project management across multiple DTC brands — owns hands-on build, deployment, and project management of creative.

This is an excellent opportunity to grow your career with a leading US-based company—fully remote.

What You'll Do

- Build & Template Management
- Build campaigns and flows using Klaviyo’s drag-and-drop editor, working from approved templates and brand style guides
- Make template edits in Figma for image swaps, copy revisions, and minor layout adjustments prior to setup in Klaviyo
- Maintain a template library per brand to speed up future builds
- Build and update SMS/MMS campaigns and flows in Postscript, Attentive or Klaviyo
- Project Management of Production
- Manage creative requests and revisions between clients and internal design/copy teams, tracking status from brief through final approval
- Keep creative assets organized and version-controlled so the correct final files are used at deployment
- Flag timeline risks (late assets,



pending approvals) that could delay scheduled sends
- Deployment Management
- QA every send against a standardized checklist: link accuracy, send times, personalization tags, UTMs, subject line/preview text, and mobile vs. desktop rendering
- Schedule and deploy campaigns and flow updates across multiple client accounts on a shared editorial calendar
- Manage send-time conflicts and suppression logic across concurrent campaigns/flows
- Own list hygiene tasks: suppressions, sunset flows, deliverability flags, and segment sync issues
- Flows & Campaigns
- Build and maintain email & SMS flows (welcome, abandon cart/browse, post-purchase, winback, replenishment, etc.) per strategist specs
- Execute campaign sends per the content calendar, including audience/segment setup
- Implement A/B and multivariate tests (subject lines, send times, content variants) as directed by strategy leads
- Update flow logic/triggers when strategists redesign flow architecture
- Subscription + Post Purchase Upsells
- Configure and maintain post-purchase upsell flows within Shopify third-party apps (ReCharge, AfterSell, Rebuy) as directed by strategy leads
- Configure subscription set-up and optimizations for subscriptions within ReCharge, Skio, Loop, and other Shopify apps
- Reporting
- Pull and organize weekly/monthly performance reports (campaign and flow-level: open rate, CTR, conversion, revenue) per brand




- Maintain a standardized reporting template across accounts for easy cross-client comparison
- Flag performance anomalies (deliverability drops, flow breakage, sudden metric shifts) proactively
- Support ad hoc data pulls for strategist-led analyses (segment performance, cohort data, etc.)
- Support client reporting and documentation associated with onboarding and sales audits

Platforms: Klaviyo, Postscript, Attentive (multi-account experience required)

What You Bring

- 2+ years of hands-on production experience in Klaviyo, Postscript, Attentive, or equivalent ESP
- Proven experience managing an email list of 100K+ active subscribers
- Comfortable working in Figma for template-level edits (no design-from-scratch expected)
- DTC/Shopify ecosystem experience — understands product feeds, order data, customer properties as they relate to email/SMS
- Experience with post-purchase/upsell apps (Recharge, AfterSell, Rebuy, or similar)
- Experience working across multiple client accounts simultaneously
- Comfortable with async, overlapping-timezone workflows and clear written communication (Slack/email) with U.S.-based strategists

Salary & Perks

- Competitive Pay: We hire top talent and compensate accordingly.
- This is a full-time, long-term engagement with room to grow
- The position is immediately available and requires entering into an independent contractor agreement with TLNT.
- 100% remote — work from wherever you do your best thinking
- Monday through Friday, 8:00 a.m. to 5:00 p.m. (+/- 1 hour accepted) - PST.
- Additional perks.

Ready to apply? We'd love to hear your story. The next step is a short application where you can share more about your background and upload your resume in English. Take your time — we read every response carefully.

📌 Email & SMS Specialist / Associate (México)
🏢 TLNT Group
📍 México