Job Title: Senior AMS Support Consultant – Infor Syte Line / Cloud Suite Industrial
Location: Remote

Experience: 6–10 Years

About the Role

We're hiring a Senior Application Support Consultant to join our Application Managed Services (AMS) team, supporting Infor Syte Line ERP (Cloud Suite Industrial) for a manufacturing/distribution client environment. This role owns L2/L3 support — incident resolution, service requests, minor enhancements, and hands-on user support across core manufacturing ERP processes.

Key Responsibilities

- Design and deploy custom forms, Data Views, and IDOs using the Infor Mongoose framework
- Build and maintain business logic, Event Handlers, and user-defined methods
- Develop and optimize T-SQL scripts, stored procedures, and triggers
- Build operational reports using SSRS, SSIS, and Birst/BQL
- Design integrations between Syte Line and external systems (CRM, MES, WMS) via REST/SOAP APIs and middleware
- Maintain data mapping, data loading, and migration routines
- Provide L2/L3 production support and troubleshooting
- Conduct UAT/regression testing; support patching and version upgrades (v8 → v9 → v10)
- Perform root cause analysis (RCA)



on recurring issues
- Document technical specs, SOPs, and training guides
- Ensure SLA adherence across ticket queues

Required Skills & Experience

- 6–10 years total IT/ERP experience
- Minimum 4 years hands-on Infor Syte Line / Cloud Suite Industrial
- Minimum 3 years ERP AMS/production support experience
- Strong SQL Server, T-SQL, and database administration skills (3+ years)
- Working knowledge of Infor Mongoose framework and IDOs (preferred, 2+ years)
- C# / VB.NET development experience
- Experience with REST/SOAP API integrations
- Strong functional knowledge of Manufacturing, Inventory, Order Management, Procurement, MRP/Production Planning, and Shop Floor Control modules
- Experience with Service Now/ITSM tools, Azure Dev Ops or Jira
- Manufacturing/Distribution industry background preferred

Soft Skills

- Strong analytical and troubleshooting ability
- Clear communication with business stakeholders
- Comfortable in offshore/onshore support models
- Able to manage multiple concurrent tickets under SLA pressure

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