Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets.

We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

JOB SUMMARY:

The Warranty Admin is responsible for maintaining and supporting the warranty system in a timely, well documented and organized manner including but not limited to part return trackers; internal and external reporting; and warranty claim and cost recoveries.

They will be a /"power user/" on the Customer Portals for warranty. They must comply with quality system and documentation requirements. They will escape issues as needed. All while working as part of cross functional teams often including customers.

PRINCIPAL ACCOUNTABILITIES:

With a focus on continuous improvement and a reduction in warranty costs while meeting timing requirements: Develop and maintain a warranty part return log including the receipt and /"status/" through closure of analysis Maintain and/or assist with internal and customer reports for warranty (for example: Monthly dashboard; 8Ds; Stellantis - QMTS; Paynter Charts; etc.) Support the warranty and quality team as needed for warranty reviews, corrective actions, and reporting Power User of Customer Portals (for example: Ford GSAR; Stellantis PRAS+; GM Part link; etc.): monitor due dates; input responses; and pull reports.





Review customer warranty cost recoveries for validity and report results to meet customer deadlines Respond to customer emails and assist other Control Devices plants as needed Assist with /"Work Orders;/" Shipping; Test Requests; RMAs as needed Collect, analyze, interpret and share warranty information appropriately (FAN charts; MIS; etc.…). Monitor customer related warranty data for out‑of‑control warranty; report and react accordingly.

Support Warranty Improvement Teams as needed

EDUCATION:

Associates required

EXPERIENCE:

N/A

KNOWLEDGE:

Excellent English verbal and written communication skills IT/Computer “proficient” to navigate varied complex customer systems.

FUNCTIONAL COMPETENCIES

Excellent teamwork with the ability to work globally Strong organizational skills. Self-motivated and Results oriented

TECHNICAL COMPETENCIES

Microsoft Excel or other expertise required for data handling, graphs, analysis, and presentations with the ability to draw conclusions from the analysis.

Join the company that’s driving the general transportation industry! Stoneridge is seeking highly-motivated individuals to be a part of our talented team that creates and delivers technology solutions to customers in the transportation industry worldwide.
We offer a challenging but rewarding environment with global opportunities. We believe our diverse workforce contributes to our ability to better serve our customers by offering greater creativity, collaboration and productivity. Stoneridge is an Equal Employment Opportunity Employer.
We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate.

Stoneridge also prohibits harassment of applicants or employees based on any of these protected categories.

#J-18808-Ljbffr

📌 Administrador de Garantias SRE (Ciudad Juárez)
🏢 Lm Wind Power / Ge
📍 Ciudad Juárez