Salary range: ***********Company Description:SMD Capital is Baltimore's go-to for real estate investment and property management.
With adecade of market insight, we offer turnkey solutions, from expert renovations to comprehensiveproperty management.
Join us in shaping success in real estate.
Explore more about our openposition for an Administrative Associate/Customer Service professional and be a key player inour continued industry success.
We are seeking a candidate who is passionate about customerservice, enjoys assisting clients, and is highly organized with exceptional multitasking abilities,aligning with the responsibilities outlined in the job description.Roles and Responsibilities:● Manage maintenance requests for 300+ properties through phone, text, email, and ERPportals.
● Diagnose and triage work orders, assigning them to appropriate vendors or in-houseteams.
● Coordinate and schedule maintenance with contractors (e.g., electricians, plumbers,handymen, roofers) while organizing tenant access.
● Review and audit contractor invoices to ensure accuracy and maintain proper financialrecords.
● Communicate repair updates to clients, including completion photos and tenantfeedback.




● Centralize all maintenance-related communication and train tenants on how to reportissues effectively.
● Implement designated contractor scheduling days to improve efficiency and reducecosts.Skills:● Strong phone handling, active listening, and problem-solving skills.
● Customer-oriented with the ability to adapt to various personalities and situations.
● Excellent written and verbal communication in English.
● Organized, proactive, and able to multitask in a fast-paced environment.
● Natural problem-solver who can think on their feet and handle unexpected challenges.
● Comfortable using tools like Google Workspace, DocuSign, Buildium, Tenant Turner,LeadSimple, Ninety, Instagram, and RingCentral to streamline daily tasks andcommunication.Qualifications:● Bachelor's degree in business administration, or related field (Preferred).
● 3+ years of experience in property management, Customer service, or related role● Advanced English (written and spoken) required.
● High-speed wired internet connection (200 mbps min.)● Windows ***** or Mac (4 GB RAM, Intel i5 or similar)Physical Setting: RemoteSchedule: Monday - Friday 9:00 AM – 6:00 PM EST (40 hours per week, with a 1-hour lunchbreak).

📌 Maintenance Coordinator (Property Management) (México)
🏢 RS Global Staffing Services
📍 México