Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Overview
Mitratech is a proven integral technology partner for corporate legal and compliance teams.
Our approach to work is proactive, collaborative, and committed.
The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork.
We believe our employees' enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients.
In other words, if you like people and technology, you'll fit right in.
The Tier 2 Technical Support Engineer will provide the second-line of support to our customers, partners and consultants.
They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests.
Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components.
Successful candidates must possess excellent communication, analytical and problem solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.ResponsibilitiesProvide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phoneTroubleshoot issues through reproducing the problem and determine resolutionTriage newly reported problems,



assign proper severity and work to identify a resolutionUpdate the ticket tracking system to provide accurate and current status of support issuesCreate Knowledge-base articles regularly to expand self-help tools for customers and internallyQualifications3+ years of experience working with enterprise software applications in support, development/QA, services or similar technical roleExperience writing SQL queries requiredExperience working with Java/J2 EE applications requiredExperience working with Application Servers such as Tomcat, Web Logic and/or Web Sphere preferredExperience with performance tuning of applications or databases preferredExperience with relational databases including Oracle and/or SQL Server preferred but not requiredExperience with Windows and/or Unix operating systemsExperience with Business Objects or any Business Intelligence technology preferred but not requiredExcellent organizational, customer relationship, verbal and written communication skillsHighly dependable and professionalExcellent problem solving and listening skillsHighly motivated, self-starter with a positive attitudeEducationBachelor or Master of Science in Computer Science/Engineering or relevant experience required.We are an equal-opportunity employer that values diversity at all levels.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.Senioriy levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware DevelopmentGet notified about new Technical Support Engineer jobs inMexico.

📌 Technical Support Engineer Tier 2 (Xico)
🏢 Mitratech
📍 Xico