Job DescriptionThe role of the Customer Care Representative is to provide product information and product support to new and existing customers.
This position works closely with several departments (i.e., sales, accounting, production, and shipping) to ensure orders ship on time and complete.
It coordinates and acts as liaison between customer and internal departments ensuring customer's needs are met completely.
QualificationsExperience3 years of Customer Service Experience or related area.
Skills / AbilitiesPossesses an understanding of customer service satisfaction
Exceptional Communication skills (verbal/written)
Excellent problem-solving ability
Keen eye for detail
Strong organizational skills
Conduct on-line research
Microsoft suite (Outlook, Excel, Word)
Perform basic math and algebra




Bilingual (Spanish, English Required)
Essential ResultsInvoicing
Sending Invoices to customers
Sending Tracking numbers to customers
Process POs
Helping customers in general situations regarding products, invoices, shipments or warranties
Follow up on warranties to customers
Confirm ETAs (from PAV US and to customers)
Control internal documents (Receipt acknowledgements, tax information from customers, etc.)
Process RMAs
Other duties as assigned
Additional InformationAll your information will be kept confidential according to EEO guidelines.

📌 Customer Service Representative (Nuevo León)
🏢 Peerless-AV
📍 Nuevo León