Sharp Brains in Tlaxcala, Mexico is seeking a proactive Desktop Support Engineer to join our IT team.You will provide on-site and remote support, maintain desktop systems, and troubleshoot hardware and software issues in an enterprise environment.You will install Windows *****, manage Microsoft 365 and Outlook, and support Intune and SCCM, VPNs, and core network services while delivering excellent customer service and meeting SLA targets.