**Responsibilities**:- Produces daily and monthly reporting using appropriate systems.
- Adds/ Modifies those reports doing changes when needed.
- Standardizes and optimizes MIS processes.Documents reporting processes.
- Guarantees a high quality of the MIS to fulfill business needs.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles.
- Makes evaluative judgments based on the analysis of factual information.
- Limited but direct impact on the business through the quality of the tasks/services provided.
**Qualifications**:- Basic analysis and reporting skills Basic level experience in a related role (combination of education/experience).




**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**Actividades a realizar**:Analizar el volumen de llamadas en tiempo real que se asignan a ejecutivos de cobranza**Requisitos**:Manejo de bases de datos y análisis de informaciónAccess y Excel intermedio/AvanzadoAnálisis general para toma de decisionesOpcional Manejo de SQL Server- Opcional Conocimiento en Marcador PredictivoConocimientos del área de cobranzaDisponibilidad para laborar de lunes a domingoLa ventana de atención de la grupal es de 7:30 am a 10:00 pm**Job Family Group**:Operations - Core- **Job Family**:Workforce Capacity- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex Dialer Analyst 1- (Metepec)
🏢 Citi
📍 Metepec