Descripción y detalle de las actividades***:Primarily responsible to organize work order flow, on-time deliveries, status checks, monitoring expedites orders and communicating back to Customer Service.Responsible for compliance to quality standards including ISO ***** and FDA Quality Systems Regulations (QSR).
**PRINCIPAL JOB DUTIES & RESPONSIBILITIES**:- Responsible for work order flow from customer service through manufacturing, including printing, scanning, delivering, updating, and monitoring.Review orders for options, seating, 100% inspection, Built-4-Me, bulk orders, and service parts.
- Prepare manufacturing documentation packages for production orders and proper work order scan tracking into JDE.
- Updating reschedule dates in JDE for past due orders, contact Purchasing as needed.
- Responsible for monitoring on-time deliveries, expedite orders, investigating reasons for late orders.Maintain contact with customer service and other production departments on order status, tracking bundled orders, expedite orders and late orders.
- Responsible for taking measures to prevent late orders: Work order tracking, investigating part shortages and related kanban card issues, and expediting parts through QC and warehouse as required.




- Facilitate complaint resolution when parts have shipped wrong multiple times, including engaging Quality and 100% inspection as needed.
- Responsible for updating and running system reports.
- Reconcile, close and backflush open line items that have shipped but not invoiced.
- Responsible for following all applicable safety/housekeeping guidelines.
- May work on special projects/assignments upon request to support Customer Service Team and resolve Customer issues.Experiência y requisitos- High School Diploma or GED is preferred- Basic Computer skills, basic knowledge of Word & Excel- Knowledge of Outlook- Knowledge of JDE a plus- Must have good customer focus and strong verbal & written communication skills.Beneficios- Beneficios de acuerdo a la LFT- Protegido de gastos médicos- Transporte- Uniforme- Servicios medicos en planta- Comedor**Número de vacantes** 1**Área** Atención a Clientes/Call Center/Telemarketing**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Turno Matutino**Estudios** Carrera con título competente**Inglés**Hablado: Avanzado, Escrito: Intermedio**Disponibilidad p.viajar** No

📌 Scheduler & Customer Service Liaison (Tijuana)
🏢 Sunrise Medical Tecnologías, S.A. de
📍 Tijuana