Short Intro and About the Job

At Danone, we believe that every interaction matters. Customer Service is not only about fulfilling orders, it's about creating trust, building strong partnerships and delivering exceptional experiences that make a difference. We're looking for a
Customer Service Senior Manager who will lead the evolution of our customer service model, connecting commercial ambitions with Supply Chain excellence to ensure world-class service levels across our business.This is a unique opportunity for a strategic and customer-centric leader who is passionate about transforming processes, driving innovation and building high-performing teams that put customers at the center of every decision.If you thrive in fast-paced environments, enjoy influencing cross-functional stakeholders and want to create a real impact on customers, operations and business results, we'd love to meet you.
Your mission

Lead the Customer Service strategy and operation, ensuring an end-to-end customer experience that differentiates Danone in the market. You will serve as the key link between customers,



Commercial, Supply Chain and Operations teams, driving service excellence, operational efficiency and continuous improvement.
Key Responsibilities
Lead and transform Customer Service
- Define and execute the Customer Service strategy aligned with business and Supply Chain priorities.
- Develop a customer-centric culture focused on excellence, accountability and continuous improvement.
- Lead, coach and develop a high-performing Customer Service team.
Deliver service excellence
- Own and continuously improve key service KPIs including OTIF, Fill Rate, Case Fill Rate, Service Level, Perfect Order, Order Cycle Time and Customer Satisfaction metrics.
- Lead the Order-to-Cash and Order Management processes, identifying opportunities for simplification, automation and productivity gains.
- Monitor service performance and implement preventive actions to eliminate recurring issues.
Build st

📌 Customer Service Senior Manager (Ciudad de México)
🏢 Unavailable
📍 Ciudad de México