Location: Remote (Home Office - Mexico)Company: Miami-Based U.S. Law FirmEmployment Type: Full-TimeAbout the FirmWe are a Miami-based intellectual property and business law firm serving clients across the United States.Our firm values professionalism, responsiveness, organization, and exceptional client experience.We are seeking a highly articulate, detail-oriented Receptionist / Client Intake Coordinator to serve as the first point of contact for our firm.This is a remote, full-time, permanent home office position based in Mexico.CompensationStarting Salary: 18,********,000 MXN per monthSalary will be determined based on:- English fluency (spoken and written)- Prior experience in client service or legal administration- CRM and database experiencePerformance-based growth opportunities available.Position OverviewThis role is the front line of our firm.You will handle incoming calls, conduct client intake, schedule consultations, follow up with leads through our CRM system, and process clients within our legal case management database.This is not a basic receptionist role — strong English communication skills and professional judgment are essential.Key ResponsibilitiesClient Communication- Answer incoming calls professionally in English- Conduct structured client intake interviews- Follow up with prospective clients using our CRM system- Maintain accurate communication recordsScheduling & Coordination- Schedule consultations for attorneys (virtual and in-person)- Manage calendars and send confirmations/reminders- Handle appointment changes and follow-upsCRM & Database Management- Enter and update client information in CRM- Track leads and consultation status- Process new clients into the case management system- Ensure all data is accurate and completeInternal Team Collaboration- Communicate efficiently with attorneys and staff- Support workflow and administrative coordination- Maintain organized documentationRequired Qualifications- Advanced English speaking and writing skills (mandatory)- Clear, professional phone presence- Excellent grammar and spelling- Strong organizational skills- Ability to work independently in a remote environment- Reliable internet connection and quiet home office setup- High level of discretion with confidential informationPreferred Qualifications- Experience working with U.S. clients- Experience in a law firm or professional services firm- CRM experience (Clio, FileMaker, Salesforce, HubSpot, etc.)- Prior client intake or customer service experienceTipo de puesto: Jornada completa, Por tiempo indeterminadoSueldo: $18,****** - $22,****** al mesBeneficios:- Aumentos salarialesLugar de trabajo: Empleo remoto

📌 Receptionist/Legal Assistant (Remote - Puebla, Mexico) (Heroica Puebla de Zaragoza)
🏢 Sanchelima & Associates PA
📍 Heroica Puebla de Zaragoza