**Engagement Specialist****About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
**Key Responsibilities**:**Employee Engagement & Culture**- Plan, organize, and execute engagement activities (virtual and onsite) to drive morale, collaboration, and team spirit across the organization.
- Support the creation and implementation of recognition programs to celebrate employee achievements and milestones.
- Monitor employee sentiment through surveys, focus groups, and feedback channels, and recommend action plans.
**Communication & Employee Relations**- Serve as a point of contact for employee engagement matters, ensuring concerns and suggestions are addressed timely.
- Collaborate with HR and Operations leaders to communicate company initiatives, policies, and updates effectively.
- Support initiatives that foster diversity, equity, and inclusion within the BPO workplace.
**Retention & Development Support**- Assist in developing strategies to improve employee retention, with special focus on high-turnover roles.
- Support career development programs, wellness initiatives, and learning activities that contribute to employee growth and satisfaction.
**Data & Reporting**- Track and analyze engagement metrics (participation rates, survey results,



attrition data, etc.).
- Provide regular reports and insights to management with recommendations for improvements.
- Maintain accurate documentation of engagement initiatives, participation, and outcomes.
**Qualifications**- Bachelor's degree in Human Resources, Psychology, Communications, Business Administration, or related field.
- 2+ years of experience in HR, employee engagement, or similar roles (preferably in a BPO or fast-paced service industry).
- Strong interpersonal, communication, and event management skills.
- Ability to manage multiple initiatives simultaneously in a high-pressure environment.
- Knowledge of employee engagement best practices and familiarity with HRIS/engagement tools is a plus.
**Key Competencies**- Strong relationship-building and collaboration skills.
- Creativity and innovation in designing engagement activities.
- Analytical skills to interpret employee feedback and data.
- Conflict resolution and problem-solving ability.
- Proactive, energetic, and adaptable in a dynamic BPO environment.
**We Offer**:- 17,000MXN gross- Work from home (within Guadalajara's Metropolitan Zone)- Food vouchers- Law benefits- Major Health Care InsuranceTipo de puesto: Tiempo completoSueldo: $17,****** al mesBeneficios:- Descuentos y precios preferenciales- Programa de referidos- Protegido de gastos médicos mayores- Trabajo desde casaPregunta(s) de postulación:- Vives Actualmente en la Zona Metropolitana de Guadalajara?
Idioma:- Inglés (Obligatorio)Lugar de trabajo: remoto híbrido en *****, Villa la Cima, Jal.

📌 Engagement Specialist (Zapopan)
🏢 Helpware
📍 Zapopan