Technical ArchitectJob BriefWe are seeking an experienced Technical Architect to join our team.The adecuado- making, and software implementation.This role will play a key part in definingbusiness requirements, optimising processes, and supporting the deployment ofsoftware solutions.Experience with Intercom and Gainsight is preferred.Job DutiesThe Technical Architect will be responsible for conducting in-depth business analysisacross the full project lifecycle, including requirement gathering, data analysis,testing, and implementation.The role requires the ability to translate complexbusiness needs into actionable insights and collaborate with cross-functional teamsto drive continuous improvements.
**Responsibilities**:- Define configuration specifications and link to customer requirements.
- Conduct quality assurance and ensure best practices are followed.
- Define, document and the build of reporting and alerting requirements.
- Design, document, and maintain system processes and business workflows.
- Continuously identify opportunities for process improvements, issue detection,and enhanced customer value.
- Interpret data and analyze results using statistical techniques, providingongoing reports and recommendations.
- Develop and implement databases, data collection systems, data analytics,and other strategies to optimize statistical efficiency and data quality.
- Set up data integrations from disparate sources.
- Identify, analyze,



and interpret trends or patterns in complex data sets.
- Work with senior management and project leads to prioritize business andinformation needs.
- Locate and define new process improvement opportunities.
- Utilise Intercom, Gainsight and additional tech stacks to optimize customerengagement and product adoption.
**Requirements**:- Proven experience as a Technical Architect, preferably in a senior capacity.
- Technical expertise in data models, database design, data mining, andsegmentation techniques.
- Strong knowledge of and experience with reporting tools (e.g., BusinessObjects), databases (SQL), and programming languages (XML, JavaScript,JSON, or ETL frameworks).
- Familiarity with Intercom, Gainsight, Salesforce and Gong is highly preferred.
- Proficiency in statistical tools for data analysis (Excel, SPSS, SAS, etc.).
- Strong analytical and problem-solving skills with exceptional attention todetail.
- Ability to translate complex business requirements into actionable insights andreports.
- Excellent communication skills, with the ability to collaborate across teamsand present findings effectively.
- Bachelor's degree in Mathematics, Economics, Computer Science,Information Management, or Statistics.
- Fluency in English.
**Job Type**: PermanentPay: $614,****** - $717,****** per yearWork Location: In person

📌 Technical Architect (Xico)
🏢 Wigmore IT Group
📍 Xico