About The Company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role




We are looking for a Continuous Improvement Specialist to join our Anti-Fraud and AML Operations team. This role supports ongoing continuous improvement initiatives by strengthening operational processes, standardizing best practices, and consolidating knowledge across teams.

This position is designed for experienced professionals who want to expand their impact beyond day-to-day operations and contribute to process optimization, training, and operational excellence, with exposure to cross-functional collaboration.

In this role, you'll be...
- Map and review end-to-end Fraud and AML operational workflows to identify inefficiencies, risks, and improvement opportunities.
- Support the tracking and analysis of key operational metrics such as handling times, service levels, and quality findings.
- Document lessons learned, case reviews, and best practices into structured playbooks and knowledge materials.
- Contribute to the development of training content, onboardin

📌 Continuous Improvement Specialist (Ciudad de México)
🏢 Didi
📍 Ciudad de México