About Zeal Group
Zeal Group is an award-winning FinTech organization offering a variety of financial products and services. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence span Europe, Asia, North and South Africa, the Middle East, and South America, with our Technology Hub in Cyprus and our General Customer Service Hub in Kuala Lumpur, Malaysia.

We are a product- and people-focused company passionate about growth, innovative technology, and collaboration.

Role Overview
We are looking for a
Customer Service Associate to support our LATAM
clients and customers. This role is ideal for someone based in Latin America who understands the needs, expectations, and behaviors of local customers across the region.

Our Customer Service team plays a critical role in delivering an excellent client experience by supporting customers across multiple channels, resolving issues efficiently, and identifying opportunities to improve processes and the overall client journey. The successful candidate will be




fluent in both Spanish and Portuguese
and will bring relevant experience from the
FX/CFD industry
or related sectors such as
trading, crypto, iGaming
, or other fast-paced financial services environments.

Key Responsibilities
- Provide timely, accurate, and professional support to customers through live chat, email, and phone
- Handle inbound and outbound customer interactions, including service-related follow-ups and telesales activities where required
- Deliver a high-quality customer experience in every interaction with clients
- Support LATAM clients with a strong understanding of local customer behavior, communication style, and service expectations
- Follow established SOPs, internal guidelines, and service standards in daily operations
- Meet individual and team KPIs, including response time, resolution quality, customer satisfaction, and productivity metrics
- Identify, escalate, and docume

📌 Customer Service Associate (México)
🏢 Zeal Group
📍 México