Schedule: Full Time
Job Type: On-site
Salary Type: Salaried
Req #: 3189
About The Role
The Customer Service Specialist II at Uber Freight will play a central role in the operational execution of ground transportation management services. This position is critical to directly supporting the launch of a new strategic operation and ensuring the account's operational continuity. The selected candidate will be responsible for the end-to-end tracking of the shipment lifecycle, carrier coordination, and proactive resolution of in-transit contingencies, ensuring high compliance standards and smooth communication with the industrial client.

What The Candidate Will Do
- Order Planning: Receive, structure, and coordinate the processing of transport orders, ensuring efficient equipment allocation and compliance with delivery windows.
- Shipment Tender: Coordinate unit dispatch (FTL/LTL) with partner carriers in alignment with business rules and operational capacities.
- Track & Trace: Perform real-time monitoring of shipments during pickup, transit,



and delivery stages to proactively detect and resolve incidents.
- Incident Management: Execute rapid resolution protocols for delays, mechanical breakdowns, or transit bottlenecks to minimize operational impact.
- KPI Measurement and Reporting: Track key performance indicators (such as OTD and OTP) and interact with the client to present reports and action plans when deviations occur.

Basic Qualifications
- Proven experience in ground transportation operations, shipment tracking (Track & Trace), and customer service.
- Mastery of the transportation operational workflow: order planning, shipment tender, and in-transit incident management.
- Functional familiarity with Transportation Management Systems (TMS) and logistics tracking tools.
- Operational analysis skills and proficiency with service metrics (OTD / OTP).

Preferred Qualifications
- Prior work experience within 3PL Logistics, Freight Management, or Supply Chain focused o

📌 CSS II (Monterrey)
🏢 Uber Freight
📍 Monterrey