**_Puebla_**_, _**_Mexico_**_ _****The Infrastructure Operation Center Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment.The specialist must monitor our and the customer's infrastructure and resolve any incident that appears.
**:**General Accountabilities**:- Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
- Create, improve, and maintain monitoring alerts based on the correlation of different data sources.
- Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
- Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.- Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.
**Job Qualifications**:**Education**:- Bachelor's degree preferred.
- ITSM foundation training is required.
**Experience**:- 1+ years of experience in a Customer Service monitoring operational environment.
- Good technical understanding of network fundamentals and common internet protocols.
- Proficient in Windows and Unix/Linux Operating Systems.
**Professional Skills**:- Fluent English language skills required: verbal and written communication.




- Have strong interpersonal and communication skills: capable of training users in complex topics and making presentations to internal groups.
- Able to write intricate system and user documentation.Capable of writing and explaining purchase justifications.
- Experience working with multicultural teams and customers.
- Self-motivated and disciplined.
- Strong stakeholder relationship management skills.
- Strong investigative and analysis skills.
- Strong technical and process design and implementation skills.
- Experience defining, creating, and managing procedures.
- Participate in a rotating 24/7 schedule responding to critical issues.
***:**Benefits**:Medical, Dental, and Life Insurance.Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
**PTOs**:Vacation Days.
***Save on commute**:Paid office parking.
***Discount Programs**:Medical-related discounts.
**Prime location**:In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
**Sponsored Events**:Team social events and Christmas Dinner.
**Sport Activity**:Join your colleagues in various sports activities in the area.
**Eat & Drink**:Enjoy a kitchen stocked with drinks, coffee, and snacks.

📌 Ioc Specialist 1 (Heroica Puebla de Zaragoza)
🏢 Exactlyit
📍 Heroica Puebla de Zaragoza