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Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading general professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
Our main purpose is to collaborate with our clients, so they can become high-performance businesses.
Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.
Offer
Career development according to your profile and interests.
Work in one of the best companies and feel proud.
Access to an innovative methodology and tools.
Direct contact with experts worldwide.
Use of work schemes and cutting-edge technologies.
Constant training.
Work environment based on teamwork and collaboration.
Participation in International Projects
Position Summary
As a
Salesforce Application Support Engineer
, you will act as a software detective, identifying, analyzing, troubleshooting, and resolving complex issues across multiple components of critical business systems.
You will be responsible for ensuring
business continuity, system reliability, and application performance
, while collaborating with cross-functional teams to deliver effective technical solutions.
The ideal candidate will have strong hands-on experience with
Salesforce Development, Salesforce Experience Cloud, and Debugging/Troubleshooting
, as well as the ability to work independently and provide technical guidance to other team members.
This role requires strong problem-solving skills, ownership, collaboration, and the ability to contribute to key technical decisions across multiple teams.
Roles & Responsibilities




Act as a
software detective
by analyzing complex application issues, identifying root causes, and developing effective solutions.
Develop, support, and maintain
Salesforce applications
, ensuring system stability and business continuity.
Perform
debugging and troubleshooting
of Salesforce applications and integrations.
Support and enhance solutions built on
Salesforce Experience Cloud
.
Provide Salesforce application support, including configuration, administration, and issue resolution.
Work with
Salesforce Reporting
and data-related functionality to support business requirements.
Support and troubleshoot
Salesforce Scheduler
functionality.
Collaborate with cross-functional and technical teams to improve
system performance, reliability, and scalability
.
Monitor system health and proactively identify potential risks to minimize downtime and business impact.
Analyze and resolve production incidents while contributing to
root-cause analysis and application remediation
.
Identify opportunities for
process improvements, automation, and continuous application optimization
.
Provide technical guidance and share knowledge with team members to support team growth and skill development.
Act as a
Subject Matter Expert (SME)
within Salesforce-related technologies and support activities.




Engage with multiple teams and contribute to technical decisions affecting critical business applications.
Document troubleshooting procedures, technical solutions, and knowledge-sharing materials.
Mandatory Skills
Candidates must have strong hands-on experience with:
Salesforce Development
Salesforce Experience Cloud
Debugging / Troubleshooting
Application Support and Incident Resolution
Production Support
Salesforce application development and maintenance
Desired Skills
Experience or knowledge in the following areas is highly desirable:
Agentforce
Salesforce Administration
MuleSoft ESB (Enterprise Service Bus)
Apex
Lightning Web Components (LWC)
Salesforce Integrations
Financial Services / Retirement Business Domain
Salesforce Reporting
Salesforce Scheduler
Application Remediation
Engineering Support
Performance and Reliability Optimization
Technical Expectations
The successful candidate should demonstrate:
Expert proficiency in Salesforce Development.
Strong experience with
Salesforce Experience Cloud.
Strong proficiency in
Debugging and Troubleshooting.
Advanced knowledge of
Salesforce Administration
is desirable.
Knowledge of
MuleSoft ESB
is desirable.
Experience supporting complex applications and integrations.
Ability to analyze system issues and develop scalable, reliable solutions.
Location
Monterrey, Nuevo León, México / Ciudad de México, México
Hybrid Work Model
Experience
3+ years of professional experience
in Salesforce Development, Salesforce Experience Cloud, application support, debugging, and troubleshooting.
Language
Advanced English
— required for communication and collaboration with global teams and stakeholders.
#J-*****-Ljbffr

📌 Salesforce Application Support Engineer (Monterrey)
🏢 Accenture
📍 Monterrey