Job Description
Digital Business Transformation & Capabilities Leader

The Digital Business Transformation & Capabilities Leader is responsible for defining and executing the strategic roadmap for digital acquisition and onboarding transformation, driving the integration of integral technology capabilities to deliver seamless, scalable, and compliant customer experiences.

This role serves as the bridge between business, operations, technology, risk, compliance, and product teams, leading complex transformation initiatives that accelerate digital growth, enhance operational efficiency, reduce customer friction, and strengthen end-to-end onboarding capabilities. The position is accountable for identifying opportunities, developing business cases, leading implementation efforts, and ensuring sustainable value realization across the customer acquisition journey.

Responsibilities
- Define and execute the digital transformation roadmap for acquisition and onboarding processes.
- Lead strategic initiatives aimed at modernizing and optimizing the customer onboarding experience.




- Identify opportunities to simplify processes, eliminate operational inefficiencies, and improve customer outcomes.
- Translate business needs into scalable digital solutions aligned with organizational priorities.
- Develop business cases and secure stakeholder alignment for transformational initiatives.
- Drive the implementation and adoption of digital capabilities that support eKYC, customer verification, automation, and customer experience enhancements.
- Partner with global product and technology teams to evaluate, prioritize, and deploy new capabilities.
- Monitor industry trends and emerging technologies to identify opportunities for innovation and competitive advantage.
- Ensure successful integration of global platforms and digital tools within local business processes.
- Lead cross-functional initiatives involving Operations, Technology, Product, Risk, Compliance, Marketing, and Customer

📌 Digital Business Transformation (Ciudad de México)
🏢 American Express
📍 Ciudad de México