About The Company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role




We are looking for a responsible Sr Quality assurance specialist in the Chargeback or Fraud.
- The position is complex. This person have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area regarding collection process.
- The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct Collection process.

In this role, you'll be...
- Monitoring to the internal, BPO, Collection operations process, offer feedback and advice
- Maintain record of hours worked and personnel records
- Propose improvements to the process
- Ensure compliance with company and legal policies and procedures and report any

📌 Sr. Quality Assurance Specialist Collections (Ciudad de México)
🏢 Didi
📍 Ciudad de México