Overview
Empowering the people that make global commerce happen.
About CargoSprint
CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting‐edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation, collaboration, and the drive to solve industry challenges.
CargoSprint is dedicated to delivering game‐changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence.
About You
You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry.
About The Role
The Customer Success Representative (CSR) role provides business and systems support for the product to CargoSprint's primary customers. The CSR is expected to provide 'first reply' support and follow up to customer production issues and questions that are raised through the established channels (ticketing system and an emergency phone line). The CSR is responsible for ensuring that customer issues are responded to, investigated, and ultimately resolved in accordance with CargoSprint's service level targets. The CSR serves as the first point of contact for CargoSprint's VIP customer base for any issues, questions or concerns related to the CargoSprint platform (or its 'white label' variants). The CSR will develop a robust knowledge of the company's technology and solution offerings as well as industry knowledge to become a trusted resource for the customer. This is a dynamic role in a fast‐paced environment where strong communication skills are essential.




What You'll Do
Receive, handle and own priority customer calls and support issues
Activate and manage problem escalation and resolution processes
Liaise extensively with engineering support teams for problem resolution
Demonstrate superior written and verbal communication skills
Analyze issue trends and occurrences – recommend permanent solutions both functional and technical
Build long‐term relationships of trust with key clients
Develop, record and maintain key performance indicators – use the information to drive positive, meaningful and permanent change to systems and processes
Work directly with clients to understand the individual needs of the business
Provide versátil availability for 24/7 customer emergency hotline
Use a variety of data analysis and organization tools to discover the most impactful insights
Research software systems to understand existing functionalities and the impact of potential changes
Assist with the capture of business requirements and translate these to specific and complete functional requirements to be relied upon by the designated project team
Qualifications
Minimum BA or BS, preferably in a technical or analytic major
Experience in SaaS product architecture and deployments is a plus
Exposure to transportation industry domain desired, intermodal industry domain preferred
Specialized training or certification such as PMP (Project Management Professional) a plus
Strong tactical planning skills to create actionable and measurable plans
Team building and organizational management
Influential skills for cross‐team and intra‐team collaboration
Strong customer focus
Excellent communication skills, both written and verbal
Commitment to Diversity and Inclusion
At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self.
#J-*****-Ljbffr

📌 Customer Support Representative (Jalisco)
🏢 Jobtailor
📍 Jalisco