What You'll Do
- Engage with customers who are considering canceling or changing their services.
- Identify customer concerns and provide effective solutions that strengthen loyalty and satisfaction.
- Handle escalated situations with professionalism, empathy, and sound judgment.
- Negotiate solutions that balance customer needs and business objectives.
- Make timely and accurate decisions in a fast-paced environment.
- Maintain detailed and accurate customer records using CRM systems.
- Collaborate with internal teams to resolve customer concerns efficiently.
Requirements:
- 1+ year of experience in customer retention, escalation handling, customer service, account management, collections or a related role:
- Advanced English (B2+/C1) with strong communication skills
- Ability to analyze situations quickly and make accurate decisions
- Proven negotiation and conflict-resolution skills
- Ability to navigate multiple systems and use computers efficiently
- Experience working with CRM platforms
- Full-time availability
- Stable work history
Compensation and Benefits
- Base salary between $19,000 and $21,000 MXN (based on experience and skills)
- Performance bonus of up to 25% of base salary
- Paid training
- 100% IMSS and full legal benefits
- Monthly Food vouchers
- Two days off per week
- Stable, long-term employment with a growing operation
- Referral bonus
- Excellent and safe location in Del Valle Centro, CDMX
Ready to Join Us?
If you're looking for stability, job security, and a professional environment where your contribution truly matters, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: $19,000.00 - $21,000.00 per month
Application Question(s):
- How would your previous experience add value to the position of Retention & Customer Experience Representative?
- This position requires handling escalated situations and negotiating solutions with customers. How comfortable are you performing these tasks?
- Ho
📌 Retention & Customer Experience Representative 2 Days Off (Colonia del Valle Centro)
🏢 Rui
📍 Colonia del Valle Centro
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