HCLTech is a integral technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Production & Technology Support Engineer

? Remote | Rotating Shifts | English Required
HCL Tech is looking for a Production & Technology Support Engineer to support mission-critical broadcast and production systems that power live TV programming, newsrooms, control rooms, and media operations.

We're seeking a bilingual (English/Spanish) professional with experience in television, broadcast, media production, or newsroom environments, ideally from organizations such as Televisa, TV Azteca, Imagen Televisión, Multimedios, ESPN,



Fox Sports, or similar media companies.

What You'll Do
Provide real-time support for live broadcast and production operations.
Troubleshoot production applications, newsroom systems, media workflows, and control-room technologies.
Manage incidents from detection through resolution, ensuring timely communication and service restoration.
Support video playback, on-air graphics, teleprompter systems, MOS devices, and production control room technologies.
Monitor system health and collaborate with Engineering, Operations, IT, vendors, and production teams.
Participate in a 24x7 support model with rotating shifts and on-call coverage.
Document incidents, root causes, and operational procedures.

Required Qualifications
3+ years of experience in Broadcast Technology, Production Support, Media Operations, Newsroom Technology, or similar environments.
Fluent English communication skills (written and

📌 Production & Technology Support Engineer (México)
🏢 HCLTech
📍 México