10+ years of IT experience with 5+ years in Service Delivery / Production Support
Strong experience managing custom-built applications (Java, .NET, APIs, cloud-based systems, etc.).
Solid understanding of ITIL framework (Incident, Problem, Change)
Ability to manage high-pressure production environments
Drive automation for monitoring, deployment, and incident resolution
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Developing a deep understanding of projects to gain insights into the scope of service delivery.
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
📌 Service Delivery Manager (México)
🏢 Capgemini
📍 México
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