Automation Business Analyst

This role is within CG's Business Optimization group and supports the organization's automation and process improvement portfolio. A successful incumbent is expected to (i) partner with business stakeholders to understand processes, pain points, risks, and objectives; identify and assess automation opportunities; and translate business needs into clear requirements and business cases; (ii) coordinate automation initiatives from discovery through implementation by maintaining project documentation, tracking actions, risks, decisions, testing, and delivery milestones; and (iii) serve as a liaison between business teams, IT, and external automation partners to ensure solutions are practical, well-documented, adopted, and delivering measurable value. The role will support technologies and processes that may include UiPath, Power Automate, Power Apps, SAP, Salesforce, Microsoft 365, and other enterprise platforms.

Partner with business stakeholders to understand current-state processes, pain points, business rules, risks, objectives,



and desired outcomes; elicit, define, and analyze requirements.
Facilitate process discovery sessions and develop current-state and future-state process maps, requirements documents, process design documents, user stories, acceptance criteria, and supporting documentation.
Identify and assess automation opportunities based on business value, feasibility, complexity, risk, expected hours saved, cycle-time reduction, quality improvement, and customer or employee impact.
Maintain the automation intake pipeline and project portfolio, including project status, milestones, action items, risks, issues, dependencies, decisions, benefits, and stakeholder communications.
Coordinate cross-functional activities among business stakeholders, IT, automation developers, and external partners to keep projects progressing and escalate blockers when needed.
Document detailed business rules, process variations, exception scenarios,

📌 Automation Business Analyst (Heroica Nogales)
🏢 Chamberlain Group México
📍 Heroica Nogales