Benefits Processor
Are you detail‑oriented and passionate about delivering excellent service? Do you enjoy working with data, processes, and clients in a fast‑paced, collaborative environment? If so, this role could be a great next step for you
This role is based in Mexico City. It is a hybrid position, offering flexibility to work both virtually and from our Torre Diana office, in line with local Smart Working policy.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.
How the day will look like
In this role, you will administer employee benefit programs for our clients, ensuring accurate processing and high‑quality service delivery. You will:
Learn about our clients, systems and tools, and develop proficiency in processing and reviewing benefits work.
Accurately process benefit transactions and respond to benefit‑related inquiries,



following established procedures and meeting agreed timelines and service levels.
Review, update and analyze documentation needed to process benefits (e.g., plan rules, process documentation, internal specifications, communications).
Generate and deliver regular and ad‑hoc reports on insured employees and benefit activity.
Manage daily work queues and email inboxes, prioritizing and organizing tasks to meet contractual SLAs.
Interact with internal stakeholders to clarify processes, coordinate new requirements and support implementations, renewals, and changes in existing clients.
Coordinate with insurers as needed to process enrollments, terminations and changes, and to clarify benefit‑related questions.
Maintain accurate records and documentation for all processed transactions and client requests.
Perform additional tasks and support activities requested by your manager to ensure smooth and c

📌 Benefits Processor I (Ciudad de México)
🏢 Aon
📍 Ciudad de México