Plan A Technologies is looking for a specialized Professional Services Consultant to join the Delivery Services team as a key client-facing technical subject matter expert. In this role, you will travel across the US (and selectively worldwide) to serve as the face of our enterprise software solutions at client sites, driving successful platform implementations across complex gaming and casino operational environments.
You will analyze client business operations, guide technical teams through software configuration and user training, and provide critical first-level support through user acceptance testing (UAT) and project go-lives.
Please note: you must have at least 4+ years of related professional experience in software integration, technical consulting, or enterprise software support in the Casino industry to be considered for this role.
JOB RESPONSIBILITY
System Installations & Upgrades: Lead domestic software installations and upgrades across a portfolio of 20+ proprietary gaming applications using cutting-edge configuration and support technology.
Operational Consulting & Business Analysis: Conduct end-to-end business analysis, operational consulting, system configuration, user training, and ongoing support for casino operators.
Technical Troubleshooting: Apply advanced analytical and troubleshooting skills to resolve complex installation and upgrade issues, driving 100% client satisfaction.
Cross-Functional Collaboration: Partner directly with Product Management, Engineering, Course Development, Support, and Technical Training teams to refine product development, documentation, and operational readiness.
Client Engagement & Industry Mastery: Work directly with customer teams on-site to maintain deep domain expertise in casino operations, software workflows, and emerging industry practices.
Licensing & Travel Execution: Maintain required gaming license approvals across multiple jurisdictions while managing frequent domestic and international
📌 Technical Professional Services Consultant (México)
🏢 Plan A Technologies
📍 México
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