Telecommunication Specialist
We are seeking a Telecommunication Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Telecommunication Specialist, you will design, delivery, and support the company’s telecom infrastructure and related software. The function ensures uninterrupted, high-quality voice, conferencing, messaging, and mobile services by monitoring performance, resolving incidents, and supporting end users and business operations. The Telecommunications Specialist is an established, independent individual contributor whose work directly impacts service availability, user experience, and team outcomes.
Telecommunication Specialist
We are seeking a Telecommunication Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Telecommunication Specialist, you will design, delivery,



and support the company’s telecom infrastructure and related software. The function ensures uninterrupted, high-quality voice, conferencing, messaging, and mobile services by monitoring performance, resolving incidents, and supporting end users and business operations. The Telecommunications Specialist is an established, independent individual contributor whose work directly impacts service availability, user experience, and team outcomes.
We will count on you to
- Provide day-to-day operational support for IP telephony (IPT), Unified Messaging, conferencing platforms, and associated telecom services, acting as the local point of contact for incidents and requests.
- Troubleshoot and resolve telecom issues including circuits, call routing, PBX/IPT configurations, SIP trunks, and user-level telephony problems; triage and manage tickets through to completion or escalation.
- Perform proactive system health checks and ongoing monitoring of v

📌 Specialist - Telecommunications (Ciudad de México)
🏢 Marsh
📍 Ciudad de México