Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Cleveland Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding "YES", then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 general associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.

What You’ll Be Doing

As the Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers.



Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the support and sales teams to ensure timely and effective service for our diverse customer base. You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long‑term solutions and preventive measures. Your forward‑thinking mindset will drive innovation and operational efficiency through the implementation of high‑quality service delivery using emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.

Key Responsibilities

Customer Satisfaction and Service Excellence:
- Foster a customer‑centric approach to ensure exceptional customer satisfaction for both Cu

📌 Credit Analyst (Santiago de Querétaro)
🏢 CPI Service
📍 Santiago de Querétaro