The Boutique Director is responsible for the successful management of the boutique with the main objective of developing sales, growing the sales team and reaching a consistent and sustainable high quality client experience.
Responsibilities
Project and produce the sales as defined in the store action plan developed with the Senior Vice President, Retail and Regional Director focusing on short-term and long-term strategic and financial objectives to achieve
Spearheads management and strategic development, including High Jewelry
Enhance quality and maintain integrity of the Van Cleef & Arpels image in the market
Identify successful profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members
Generate new clients while developing new and innovative business ideas
Represents Van Cleef & Arpels at meetings, events, charity dinners and other work-related functions in both Mexico and abroad. Extensive travel involved
Manage optimal levels of inventories and model stock in coordination with the Supply Chain Department
Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales
Assist in developing store personnel's performance goals and, update management through reporting mechanisms.
Provide the highest levels of customer service to support the growth of sales
Occasionlly may attend international functions such as Retail Conferences, Watch and Wonder and High Jewellery trips with the President & CEO, Senior Vice President, Retail and Regional Director
Qualifications
Minimum 15 years of luxury retail management experience
Bachelor’s degree in Related field is required
Master’s degree in Business is preferred
Multi-Unit or High-Volume Experience required
Luxury Retail or Hospitality experience is a must
Capacity to manage several projects simultaneously and in a timely manner
Strong computer skills: SAP, Excel,
📌 Boutique Director (Ciudad de México)
🏢 Van Cleef & Arpels
📍 Ciudad de México
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