Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Integral supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 300+ locations worldwide
- Fortune 500
- Globally unified systems

Job Description

Scope of Position:
- 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction.
- Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times.
- Customer Service Excellence:



Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication.
- Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency.

Major Duties and Responsibilities:

Internal Reviews and Monitoring
- Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards.
- Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow.

Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy.
- Avoid processing invoice cancellations older than

📌 Guadalajara | Customs Brokerage Billing Agent
🏢 Expeditors
📍 Guadalajara