We're a growing remote travel team looking for a client-focused, detail-oriented professional to join us as a Remote Travel Client Experience Representative.

In this role you'll support clients from the moment they start planning their trip all the way through post-travel follow-up, handling bookings, answering questions, resolving issues, and making sure every interaction reflects a high standard of service. Everything is done remotely with flexible scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required.

Key Responsibilities
- Respond to client inquiries via phone, email, and messaging platforms in a timely, professional manner.
- Assist clients with travel bookings, itinerary changes, cancellations, and special requests. 
- Provide accurate information on destinations, travel requirements, and agency policies
- Follow up with clients proactively to confirm travel details and overall satisfaction. 
- Resolve client concerns with professionalism, empathy, and effective problem-solving.




- Maintain accurate and up-to-date client and booking records across internal systems.

What Were Looking For
- Excellent communication and interpersonal skills.
- Friendly, professional manner with strong attention to detail. 
- Comfortable learning and navigating booking platforms and CRM tools.
- Self-motivated, organised, and able to work independently.
- Confident using computers, email, and online tools.
- Previous experience in travel, hospitality, sales, or customer service is
beneficial but not essential.

Technical Requirements
- Laptop or desktop computer.
- Reliable broadband internet connection.
- Smartphone for communication and updates.
- Quiet workspace suitable for client conversations.

What We Offer
- Fully remote work structure
- Adaptable scheduling framework
- Structured training and ongoing support
- Collaborative team environment
- Access to industry-related travel benefits

📌 Remote Travel Client Experience Representative (Quintana Roo)
🏢 Consultwithtray
📍 Quintana Roo