We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts.
In our fast-paced, exciting environment, your day will consist of various inbound/outbound call scenarios ranging from assisting with payments, adding cards on autopay, and negotiating the best payment arrangements for our members. Agents are required to collect 10 payments a day and make a minimum of 200 outbound calls a day. The right candidate for this position matches the quality of our resorts – 5 diamonds
Pay Information
Ø Loan Servicing Agent (Bilingual Spanish & English) - $20,000 - $23,000 Pesos monthly + monthly bonus which can range from $2,000-$13,000 pesos. Agents will be scheduled for 40 hours per week divided into 5 days.
Ø Attendance Bonus
Ø Savings Fund
Ø Life Insurance
Ø Food Voucher
Ø At Law Benefits
Career Progression Opportunities.
Ø Team leads positions: On average,
new employees will be able to progress within 6-9 months.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Handle inbound and outbound calls with loan servicing requests and perform all other Club Services functions
- Provide World Class Service on all calls by using ResortCom Call Quality model
- Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
- Educate members on all amnesty options
- Maintain a working knowledge of all resorts, company policies, procedures, products, and services
- Meet or exceed daily, weekly, and monthly collections goal
- Willingness to work adaptable schedules that varies according to business needs
- Adhere to assigned shift schedule and break and lunch schedules
- Attend and complete all required and compliance training
- Pe