The Field Installation Software Engineer will work closely with customers, providing technical oversight on custom apps, installation, integration,
and launch support for the client's products. You could be involved in any phase of product design, installation and
support; however, you must be able to solve complex technical problems.
The Field Installation Software Engineer
will also review and validate/improve overall solution, project plans, processes, and documentation with the customer
and Clients support/product teams improve the overall delivery process.
Main Responsibility Areas:
Work closely with project management teams to build detailed and thorough project plans
Work closely with engineering team to bridge knowledge and requirement between Field Deployment and
Custom development and manage Jira ticket assignment to engineering
Support in house development of small features, bug fixes and configuration update in partnership with
engineering
Complete low-level design documentation in support of system configuration
Install Operating System, Layered Product, and Application Software
Work closely with customer teams to develop and execute customer acceptance test plans
Write/Manage support tickets as needed during the testing/installation/integration process
Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project
handover process
Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed
during the project delivery
Work closely with management and other teams to improve the overall delivery process primarily focusing on
ansible playbook development
Required
Computer Science / Technical degree (BA) and/or equivalent relevant experience
Proven experience of performing direct Tier 2 and above customer project support in a
Telecommunications/IT environment (vendor-side)
Good ve
📌 Field Installation Support Engineer (Ciudad de México)
🏢 Mbr Partners
📍 Ciudad de México
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