- download and process daily booking requests and send them to customers within the required period
- handle customer requests promptly
- ensure route, weight, pol/pod, commodity, temperature, and other information is accurate in the pil system
- communicate with documentation and sales teams
- maintain customer-specific requirements to ensure consistency of pil service
- follow up on regular and bid customer bookings
- provide excellent phone attendance and customer experience
- assist customers with problem solving
- liaise with internal departments to resolve customer grievances
- ensure customers adopt pocket pil and migrate volume from other platforms

requirements

- bachelor's degree in business, logistics, or related field
- experience in customer service within the shipping or logistics industry
- knowledge of import/export processes and documentation
- strong organizational and problem-solving skills
- strong communication, negotiation, and interpersonal skills
- proficiency in ms office and crm software
- preferably b1, b2, or higher level in speaking, listening & reading
- customer-first mindset with exceptional interpersonal and communication skills
- detail-oriented with strong organizational abilities
- ability to multitask and perform under pressure in a fast-paced, dynamic environment




- proactive and solutions-oriented approach
- team player with a collaborative attitude
- familiarity with shipping and logistics software
- adaptability and commitment to continuous improvement
- must be a mexican national or have legal rights to work in mexico
- resume must be submitted in english

core competencies

demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing customer requests and ensuring accurate documentation and service delivery.

highest-signal resume keywords

- customer service experience
- knowledge of import/export processes
- proficiency in ms office
- strong communication skills
- detail-oriented

ats optimization keywords

hard skills

- logistics management
- documentation handling
- problem solving
- organizational skills
- multitasking
- shipping software familiarity

soft skills

- interpersonal skills
- negotiation skills
- team collaboration
- proactive approach
- adaptability

industry keywords

- shipping industry
- logistics industry
- customer experience
- bid customer bookings
- pocket pil

tools & technologies

- crm software
- pil system

#j-18808-ljbffr

📌 Customer service executive (México)
🏢 Jobtailor
📍 México