the system engineer / administrator – microsoft infrastructure is responsible for the administration, operation, maintenance, and continuous improvement of the company’s global microsoft infrastructure across on-premises and cloud environments. This role supports and enhances microsoft 365, azure, citrix, endpoint management, and security solutions while ensuring stable, secure, and efficient it operations worldwide.

key responsibilities

- administer, maintain, and continuously improve the global microsoft infrastructure, including on-premises and cloud-based environments.
- design, implement, and operate solutions based on microsoft azure, microsoft 365, and microsoft intune.
- manage windows server environments, including installation, configuration, maintenance, upgrades, and lifecycle management.
- support and further develop microsoft unified communications platforms.

end-user computing & support

provide administration and support for end-user systems across all company locations.

deliver 2nd- and 3rd-level support for infrastructure, client, and server-related issues.

resolve incidents and service requests in direct collaboration with end users and it teams.

plan, deploy, and support new hardware, software installations, and release upgrades.

- administer and optimize the general citrix environment, including:
- citrix xendesktop
- citrix xenapp
- citrix netscaler
- manage and support virtualization platforms such as hyper-v and vmware.

it security & endpoint management

- ensure compliance with corporate it security policies and standards.




- contribute to the continuous improvement of cybersecurity controls and practices.
- administer endpoint security solutions and central antivirus systems.
- support vulnerability remediation and security hardening initiatives.

infrastructure operations

- monitor system performance, availability, and capacity.
- ensure reliable day-to-day operations of infrastructure services.
- participate in troubleshooting, root cause analysis, and problem management activities.
- maintain accurate technical documentation and operational procedures.
- develop and maintain automation scripts, primarily using powershell.
- support modernization initiatives and operational efficiency improvements.
- contribute to global infrastructure projects and technology rollouts.
- work closely with global it teams, business units, and external service providers.
- support the global it service organization in maintaining high service quality and user satisfaction.

minimum qualifications

education

- bachelor’s degree in computer science, information technology or related field

advanced english

(ability to communicate effectively both verbally and in writing).

professional experience

- minimum 3-5 years of experience administering microsoft windows server environments and azure infrastructure
- experience supporting enterprise it environments in a medium-sized or large organization

certifications

- relevant microsoft certifications are highly desirable

required skills & technical expertise

microsoft technologies

- microsoft 365
- windows server administration
- microsoft unified communications technologies

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📌 Administrador del sistema de información (Ciudad Apodaca)
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