we are looking for a travel customer service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

key responsibilities

- communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
- manage booking updates, itinerary changes, cancellations, and special travel needs
- share clear and accurate information regarding destinations, travel requirements, and agency procedures
- proactively check in with clients to confirm details and address any concerns
- resolve issues efficiently while maintaining a positive and supportive approach

ideal candidate

- a strong communicator with a customer‑first mindset




- experienced in customer service (travel, tourism, or hospitality experience is a plus)
- well‑organized, reliable, and comfortable handling multiple requests at once
- tech‑savvy and able to adapt quickly to new systems and tools
- passionate about travel and helping clients enjoy seamless experiences

perks

- fully remote position with adaptable hours
- training and ongoing support to help you succeed
- career growth opportunities within a growing travel agency
- access to travel benefits and exclusive industry discounts
- a collaborative and supportive team culture

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📌 Travel customer service (Ciudad de México)
🏢 Kim Luxe Travel
📍 Ciudad de México