we run two connected businesses in ensenada: a spa (ensenada massage) serving cruise passengers and local clients, and a private tour/transportation company (baja tours and transport) that runs shore excursions and wine-country trips to valle de guadalupe. We need one sharp, reliable, bilingual operator who can run the floor on both sides of the business — not a salesperson, not a therapist, an operator. Someone who can open the spa on a sunday morning, close out a saturday report without being chased for it, and then show up tuesday and help keep a wine tour running on schedule. This is a hands‑on management role for someone who wants real responsibility and a business that will actually invest in them.

key responsibilities

spa operations (sat/sun/mon)

- run reception and management duties in the spa alongside our spa manager claudia on saturdays, and solo (with our receptionist chloe) on sundays and mondays
- manage bookings, client flow, scheduling, and daily cash/close‑out procedures
- complete accurate, on‑time end‑of‑day reports — every time
- keep the spa running to standard whether or not a manager is standing next to you

tours & transport operations (tue/wed am)

- support logistics for private shore excursions and valle de guadalupe transportation
- coordinate driver schedules, pickup timing, and client communication
- learn the operational side of tours well enough to problem‑solve on the ground — this side of the business is more complex than the spa and we don't expect you to master it overnight

across both businesses

- be the fastest,



most reliable whatsapp responder we have — early mornings, evenings, and weekends included. This is not adaptable. Slow response times cost us real bookings, and this role exists partly to fix that.
- flag and help fix operational gaps as you find them — better systems, cleaner handoffs, fewer dropped balls
- act as a steady, trustworthy presence guests and staff can rely on

must-haves

- fully bilingual, english and spanish (1. spoken 2. written)
- valid driver’s license
- comfortable with booking systems, whatsapp business, and basic crm tools
- available and responsive on whatsapp during early mornings, evenings, and weekends
- strong communicator who can manage people, systems, not just tasks
- positive attitude and learning capacity

nice-to-haves

- background in hospitality, tourism, or customer-facing management
- experience with spa, wellness, or tour operations specifically
- comfort working independently and making judgment calls without a manager hovering

no massage therapy skill required.

what makes this role worth taking

you’ll get variety most ops jobs don’t offer — spa one part of the week, tours the next — and real trust from day one. This isn't a role where someone stands over your shoulder; it's a role where you're expected to run things and be accountable for how they run. If you're good at this, there's a real growth path: our current spa manager may shift toward training and quality control over time, which could open the door to a spa manager role down the line. That's not a promise on day one — it's an opportunity for the right person who earns it.

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📌 Manager hybrid spa + tours (Ensenada)
🏢 Ensenada Massage
📍 Ensenada