Position Purpose

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs, strategic goals, and end-user expectations. Design, document, test, and leverage solutions that improve business outcomes, simplify workflows, increase adoption, and enhance the overall user experience.

Major Tasks, Responsibilities, And Key Accountabilities

Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs, and translate them into detailed functional specifications for development.
Perform business systems and process analysis of existing systems and workflows. Conduct interviews and requirements-gathering workshops and ensure sign-off of required artifacts.
Coordinate requirements for new and existing applications. Gather and document software, installation, and configuration processes.
Assist in testing, training plan development, user training, production support, and user documentation, including web manuals, reference guides, process documents,



and related materials.
Participate in the QA process, identify test cases, explain complex processes, and support development of test plans.
Develop detailed business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses.
Coordinate project tasks and project lifecycle phases for small to mid-size projects, including requirements, documentation, process flows, and related deliverables, to meet business goals and requirements.
Coordinate communication with clients and stakeholders and help prioritize delivery of IT services.
Conduct root-cause analysis using knowledge of applications, interfaces, and technology to support defect resolution.
Assist with scope definition and implementation of solutions.

User Experience Leadership and Continuous Improvement

This position is expected to serve as an active owner and champion for user experience

📌 UX Business Systems Analyst (México)
🏢 Turtle Trax
📍 México