collins aerospace is seeking a customer service manager in mexicali to lead the finished goods support team and drive service excellence. You will coach staff, ensure on-time order fulfillment, and maintain strong customer relations across internal and external stakeholders.
the role requires 8+ years of relevant experience with sap sd, erp/crm systems, and a track record of reducing escalations and improving csat. Occasional travel to the u.s. may be required to align with business needs.
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📌 Customer service leader — sap & operations excellence (Mexicali)
🏢 Collins Aerospace
📍 Mexicali
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