top skills- java, sql, unix, strong communication skills, support knowledge

responsibilities:

• work actively with team members to analyze and resolve application issues

• identify defects, discrepancies, and trends by ways of code debugging or log analysis

• manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

• improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

• adopt various tools developed by appbank engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

• identify alerts / processes that can be automated and then work with appbank engineering team in automating them

• challenge existing application setup, processing and suggest different ways to solve problem or improve stability

• actively participate in change management process with view to manage risk in production environment

• build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency





• develop reports that provide trending statistics to track and manage application health and support service performance

• willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

minimum education and experience requirements:

bachelor’s degree (u.s. or equivalent) and software development experience

must have skills and/or licesnses required to perform the job:

• computer science concept of data structures in practical use cases

• problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues

• good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders

• one of the following structured or object oriented programming languages: java

experience on sql

experience on linux/unix.

optional skills or qualification ( nice to have )

• experience in the financial service industry

• experience in cluster computing and big data solutions: spark, hadoop, hdsf, xrs using public cloud

• degree in computer science

📌 Java support engineer (Guadalajara)
🏢 Apexon
📍 Guadalajara