Job Description:
- Minimum 3 years relevant experience in Problem Management.
- ITIL v3 or ITIL 4 Foundation certification.
- Solid experience working with ServiceNow- Building reports, dashboards, templates
- Exceptional experience in trending analysis
- Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation.
- Excellent written and verbal communication skills.
- Ability to effectively communicate technical actions to a non-technical audience.
- Customer service oriented.
- Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
- Energetic and have an excellent work ethic.
- Desire and ability to quickly learn and apply new conceptsBenefitsPantry vouchers cap 10% ($ 3,439.40)? Life Insurance ? ? ?Direct Hiring, 100% payroll mode.SGMM Family premium coverage plan ?Minor Medical Expense Insurance ? (Reimbursable)Savings Fund 13% ? (Annual Capped $107,370) 4,473.74 monthlyExtendable Insurance, Dental, Vision & AutoChristmas bonus 30 days ?Vacation bonus 15%Permanent contract from day one12 days of vacation in the first year, increasing by 2 as dictated by lawExtra Days Off

📌 Problem Management Specialist (Puerto Vallarta)
🏢 HCLTech
📍 Puerto Vallarta