Customer ServiceWe are looking for professionals with experience using OEM and Tier 1 customer portals, capable of effectively coordinating customer requirements, supporting demand planning activities, ensuring on-time deliveries, and maintaining strong communication with domestic and international customers.Key Responsibilities- Serve as the primary liaison between customers and internal departments.- Analyze and anticipate customer requirements to ensure proper execution within production operations.- Manage customer demand schedules and releases.- Monitor daily customer requirements, volume fluctuations, and shipment priorities.- Manage and maintain customer information through customer portals.- Coordinate customer delivery performance and ensure compliance with delivery schedules.- Analyze delivery performance issues (DDPM) and participate in the implementation of corrective actions and continuous improvement initiatives.- Maintain appropriate inventory levels and safety stock to support customer demand.- Work closely with Production, Planning, Logistics,



and Supply Chain teams to ensure operational alignment.Qualifications- Bachelor's Degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or a related field.- 2-5 years of experience within the automotive industry.- Previous experience in Customer Service, Production Planning, Material Planning, Logistics, or Supply Chain operations.- Advanced English proficiency (written and verbal).- Experience using ERP and EDI systems.- Hands-on experience utilizing customer portals for demand releases, shipment management, ASN processing, inventory monitoring, production schedules, and delivery tracking.- Knowledge of production planning, logistics, and supply chain processes.- Preferred Competencies-
- Strong communication skills-
- Proactive mindset-
- Highly organized-
- Customer-focused approach-
- Analytical thinking-
- Problem-solving skillsWhat We Offer
- Competitive compensation package
- Superior benefits package
- Professional growth opportunities within a general automotive organization
- Dynamic and collaborative work environment

📌 Customer Service (Santiago de Querétaro)
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📍 Santiago de Querétaro