**Objectives of this Role**
- Develop comprehensive process documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging reference & training content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, training materials, and user-specific process documentation
- Evaluate current content and develop innovative approaches for improvement
**Daily and Monthly Responsibilities**
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms such as Knowledge Base content, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation
**Skills and Qualifications**
- Bachelor’s degree in relevant technical field
- 3-5 years’ industry experience as an effective technical communicator
- Proven ability to quickly learn and understand complex topics
- Proven experience with digital content development & management
- Previous experience writing documentation and procedural materials for multiple audiences




- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
**Preferred Qualifications**
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Creating instructions via video
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation
**Objectives of this Role**
- Develop comprehensive process documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging reference & training content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, training materials, and user-specific process documentation
- Evaluate current content and develop innovative approaches for improvement
**Daily and Monthly Responsibilities**
- Research, outline, write,



and edit new and existing content, working closely with various departments to understand project requirements
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms such as Knowledge Base content, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation
**Skills and Qualifications**
- Bachelor’s degree in relevant technical field
- 3-5 years’ industry experience as an effective technical communicator
- Proven ability to quickly learn and understand complex topics
- Proven experience with digital content development & management
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
**Preferred Qualifications**
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Creating instructions via video
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation

📌 Technical Writer (Zapopan)
🏢 Oracle
📍 Zapopan