**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**
***:The Product Quality Engineer (PQE) will work closely with Ciena’s internal/external customers and other QA engineers in collaboration to deliver the highest quality products in a timely and cost-effective manner.
This position requires close working relationships with internal design communities and working with our contract manufacturing facilities in relation to process and procedural items.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Work directly with Contract Manufacturers, Suppliers, and Design to support customer needs.
- Analyzing, communicating, and implementing corrective actions with the appropriate teams.
- Monitoring and reporting quality metrics to track performance and continuous improvements.
- Creating a cross-functional, collaborative working approach to addressing customer quality concerns.
- Recommending and implementing changes to Ciena’s quality assurance procedures.
- Participating in the day-to-day Quality activities, supporting the Global Customer base.
- Review requirements with developers and other Quality engineers for consistency and accuracy.
- Participate in the use of established test processes and methodologies.
- Work with other departmental staff to achieve Quality team objectives.
- Take on other duties, and special projects as needed.
**SKILLS**
- Experience driving quality improvement plans with manufacturers and suppliers.




- Familiar with Telecom equipment and overall industry technology.
- Ability to manage multiple projects at one time, often with changing requirements as scrum team needs may dictate. Comfortable presenting to internal/external executive stakeholders.
- Must be detail oriented, reliable and ability to work both in a team environment and alone with mínimal direction and supervision.
- Experience with finding the root cause of defects in a complex platform environment.
- Strong and demonstrated desire for a career path in Quality engineering.
- Ability to perform statistical analysis and perform analytical practices with data.
- Proficient with Microsoft Office suite (PowerPoint, Excel, Teams, Power BI)
- Strong communication skills - verbal and written.
**DESIRED CHARACTERISTICS**
- Analytical, detailed thinker with strong technical skills.
- Ability to thrive in a collaborative environment where virtual teams will deliver results.
- Good interpersonal skills.
- Strong work ethic with ability to work versátil hours, occasional evening and weekends.
- Must be a team player, draws energy and drive in working with others.
**EDUCATION / EXPERIENCE**
- B.S. degree in Computer Science/Engineering or related technical field.
- Minimum 5 years of proven quality experience
**At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.**
**Ciena is an** **Equal Opportunity Employer, including disability and protected veteran status.**
**If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

📌 Product Quality Engineer (Pqe) (Guadalajara)
🏢 Ciena
📍 Guadalajara